Delivery/Collections

At Hetty’s we bake your brownies fresh, just for you (or your lucky friends and family). When you order from us you’ll be asked to choose the date you would like us to send the order and we will bake your order fresh the day before so you can be sure that your delivery is as fresh as it can be.  When you get to the checkout you’ll be asked to choose from either Delivery or Collection and then the date.

Deliveries:

You can choose to have your order delivered by either Royal Mail or DPD. Postage is calculated at checkout once you provide your postcode and you can choose your delivery method and will be able to see the pricing options before you pay.

Royal Mail orders are sent via Tracked 24 which normally arrives next day but is not guaranteed.  Postage is £3.50 for a letterbox-able item such as a pin badge, or £4.70 for a parcel such as a box of brownies. Due to ongoing strike action by Royal Mail we also offer delivery with DDP.

DPD orders are sent next day delivery though this is not guaranteed. Postage is £5.20 and you will be give a 1 hour delivery slot once the order has been shipped. This is not a signed for service so your parcel can be left in a safe place if appropriate. PLEASE NOTE DPD is not available to Scottish Highlands and Offshore Islands (includes Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man) and Northern Ireland.  Please use Royal Mail to these locations.

Collection:

Collection is from our Bakery: Hetty’s Kitchen, Unit 31 Morelands Trading Estate, Bristol Rd, Gloucester, GL1 5RZ.

Collection is available Tuesday, Wednesday, Thursday and Fridays 11am – 3pm.